Contact
Write to us, call us or come and see us in Calderara di Reno (BO). Our team replies within 24 working hours — no call centre, no tickets: you always speak to someone who understands your business.
A.M.E.S. Srl — Since 1978
Via Persicetana 16/2, 40012 Calderara di Reno (BO), Italia
Mon–Fri 7:30am–12:30pm / 2:00pm–6:00pm · Closed Saturday and Sunday
Open in Google MapsFAQ — Frequently Asked Questions
Find quick answers to the most common questions. For anything else, contact us directly.
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Are the products available immediately?
Yes, but not all of them. Many of our items are available for immediate delivery thanks to over 4,000 m² of warehouse and showroom space. We also guarantee fast turnaround for sourcing special products, thanks to our relationships with many reliable suppliers.
Do you offer shipping?
Yes. We deliver in Italy, throughout the European Union and, on request, to any other country in the world. Transport cost, lead times and delivery method are stated in the quote, case by case. In Italy we can also deliver directly to the job site.
Do you offer discounts for large quantities?
Yes, we offer personalised discounts based on purchase volumes. Contact us for a tailored offer.
Can I request a quote?
Yes, we provide free, no-obligation quotations, including for special products or bespoke solutions. We reply within 24 working hours.
Do you offer technical advice?
Yes. Our team is on hand to advise you on choosing the equipment best suited to your site or project.
Do you also offer after-sales support?
Yes. We also support customers after the sale: if needed, we can recommend qualified professionals for design, assembly or installation of the equipment.
Can you order specific products on request?
Yes. Thanks to our network of selected suppliers, we can order special products quickly, even if they are not held in stock.
Do you work with the purchasing departments of businesses or industry?
Absolutely. We offer full support to the purchasing departments of construction firms, industrial companies and public and private organisations, both for ongoing supply and for specific requirements. For dealers and business customers: trade catalogue, volume discounts and electronic invoicing.
Can I collect products from your premises?
Yes, you can collect your order from our site in Calderara di Reno (Bologna). We recommend contacting us first to check availability and opening hours.
Are the products covered by a warranty?
Yes, all our products are covered by the 24-month statutory warranty of conformity. We also offer technical support and help resolving any issues.
Do you offer a hire service?
Yes. At our Calderara di Reno site we offer businesses, tradespeople and professionals a complete fleet of machinery (platforms, generators, scaffolding, construction equipment, cleaning and handling equipment) for short- and long-term hire, with daily/weekly/monthly rates. All equipment undergoes regular technical checks, cleaning and maintenance. See the Hire page for the full list and terms.
Can I request customisations?
Yes. We customise professional workwear (embroidery, screen printing, patches, DTG printing), PPE and tool boxes with your logo or company code, road and civil signage, prefabricated cabins and containers, bespoke scaffold towers and scaffolding, prefabricated sheds and dog kennels. Contact us for details.
What are your opening hours?
We are open Monday to Friday, 7:30am–12:30pm and 2:00pm–6:00pm. We are closed on Saturdays and Sundays.
Who is AMES Srl?
AMES Srl has been a trusted supplier to construction and industrial professionals for over 40 years (since 1978), with a physical shop and showroom in Calderara di Reno (BO). Find out more on our About us page.
What exactly do you sell?
Professional equipment for tools, welding and compressed air, power and pumps, lifting, construction, safety and PPE, gardening — plus hire, customisation and technical support.
Who do you work with — only businesses, or private individuals too?
We work mainly with professionals, construction firms, industry, tradespeople and maintenance contractors, with dedicated B2B terms — but we are also happy to serve private individuals with professional requirements.
What is your returns policy?
You can return a product within 14 days of delivery. All products are also covered by the 24-month statutory warranty of conformity.
Where is your site located?
Via Persicetana 16/2, Calderara di Reno (BO). Our showroom is open to the public during business hours. See our contact details and map.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, Amex), bank transfer, cash on delivery and, for business customers, instalment financing.
How do you handle my personal data?
We handle your data in compliance with the GDPR. See the full policy on our Privacy page.
Do you sell to public administration bodies?
Yes. We are registered on the CONSIP — Acquisti in rete PA portal (acquistinretepa.it), the Italian public administration's electronic marketplace, and for public bodies in the Emilia-Romagna region also on the SATER Intercent-ER platform (intercenter.regione.emilia-romagna.it).
Public bodies can proceed by direct order, direct negotiation or request for quotation. We issue electronic invoices with split payment. For a negotiation or a quotation against a specification, email info@amessrl.com stating the CIG code.
Do you also ship outside the European Union?
Yes, on request we ship worldwide. For non-EU destinations we agree in the quote on the type of transport, the delivery terms (Incoterms) and who handles customs clearance; import duties and taxes in the destination country are normally paid by the consignee, unless otherwise agreed.
Can I request a quote from abroad? In which language?
Of course. The website is available in Italian, English, Spanish, Polish and Arabic: choose the products, add them to your request and send it from the quote form. We reply in Italian or English.
Do businesses from other EU countries pay Italian VAT?
For businesses with a valid EU VAT number (verifiable on VIES) the sale is an intra-community supply: the invoice is issued without Italian VAT and the tax is applied in the country of destination. Please include your VAT number in the quote request.
FAQ for MRO buyers and purchasing departments
Maintenance, repair and operations: how we work with corporate buyers, from your bill of materials to a single quote, from deliveries to documentation.
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Can I send you our materials list in Excel, PDF or CSV and receive a single quote?
Yes. On the home page you'll find the Corporate procurement quote button: type or paste your list of items and attach your PDF, Excel or CSV files, up to 8 files of no more than 19 MB each. We source the items ourselves and reply with a single quote, so you don't have to search the catalogue for each product one by one.
We reply within 24 business hours. If you prefer to choose from the website, add the products to your Quotes list and send it from the form.
What should I include in the request for quotation (RFQ)? Can I use manufacturer part numbers?
Yes. Type or paste the list just as you already have it: for each item give the manufacturer part number or a description, the quantity and, if you know it, the brand. If you use your company's internal codes, put them next to the description. We take care of finding the items.
Then, in the Corporate procurement quote form, enter your name, company, email, phone number, VAT number, delivery location and timeframe: urgent within 48 hours, within 2 weeks, within 1 month, or scheduled or recurring supply.
I don't have the part number, only a photo or the nameplate of the spare part: can I still ask you for a quote?
Yes. With the Search by task button you describe the part you need or the job to be done: WhatsApp opens with your message already written, and there you can send as many photos and videos of the rating plate or the component as you like, with no limit on number or size. The number dedicated to these requests is +39 378 303 3682.
Our technicians assess the request and look for the solution with you, even when the product is not in the catalogue.
Do you handle urgent requests for machine downtime or plant shutdowns?
Yes. In the Corporate procurement quote form, flag the urgency by selecting the “urgent within 48 hours” timeframe: we confirm lead times and availability in the quote. To speak to us straight away, call +39 051 728529, Monday to Friday. Items physically in stock at the time of the order are shipped within 24 hours.
If the downtime is caused by faulty equipment, our technical service gives priority to diagnosis, repairs and spare parts in our in-house workshop in Calderara di Reno.
Can we set up scheduled supplies or recurring orders for consumables?
Yes. We support the purchasing departments of businesses, industrial companies and public bodies with both ongoing supply and specific requirements. In the Corporate procurement quote form, select the “scheduled or recurring supply” timeframe and specify items, quantities and frequency: we build the quote on that basis.
We keep our most requested products in stock; everything else is replenished through our network of more than 150 partner suppliers.
How do I turn the quote into a purchase order (PO)?
By confirming it explicitly: a quote request is binding on neither you nor us, and the order is placed only once you confirm it by email or another direct channel. Send your purchase order to customercare@amessrl.com, our address for customer service and order management, quoting our offer reference and your PO number.
The quote already states the estimated delivery times and shipping terms.
Can I request a quote for small quantities too? Is there a minimum order?
Yes, you can request a free, no-obligation quote even for just a few items. On the website we don't set a minimum order for catalogue products: price, lead times and delivery terms are set out in the quote, because they vary with quantity, availability and distance.
The more products you request together, the bigger the discount we can apply. For customisation, such as logos on workwear and PPE, minimum order quantities depend on the type of process and are stated in the quote.
Why are there no prices on the website? How do I get pricing for my company?
Because our website is a quote-based B2B showroom: no public prices, no shopping cart and no online payment. We price each request individually, since discounts, lead times and delivery vary with quantity, availability and distance.
Add the products to your Quotes list or send your list through the Corporate procurement quote: we reply within 24 business hours, and the quote, with pricing and terms for your company, is free and with no obligation.
Is it worth consolidating small, repetitive purchases (tail spend) into a single request?
Yes. The more products you request together, the bigger the discount we can apply, and larger orders are handled with priority. If you put tools, PPE, consumables and spare parts in the same request, you receive a single quote instead of lots of small quotes to compare and approve.
The quickest way is the Corporate procurement quote, where you attach the list your purchasing department already uses.
Do you accept deferred payment by Ri.Ba. at 30 or 60 days?
The option available is Ri.Ba. (Italian bank receipt) at 20/60 days. Deferred payment is subject to approval by an external credit agency: it is granted solely on the basis of a positive credit assessment (creditworthiness rating) that the agency carries out on your company.
If you already have Ri.Ba. active with us, you are also exempt from the rental deposit.
What are the delivery times for stock items and for items made to order?
Items physically in stock at the time of the order are shipped within 24 hours, and the average delivery time is around 48 hours. Non-stock goods are replenished through our network of more than 150 partner suppliers: lead times depend on the suppliers, the type of product and the distance.
Every quote states the estimated delivery times, which are indicative and not binding, so you can plan your maintenance before confirming the order.
Do you deliver directly to the job site or to the plant?
Yes. In Italy we deliver directly to the workplace, in addition to offering collection from our premises in Calderara di Reno: enter the delivery location in the Corporate procurement quote form, and the quote sets out the delivery method and costs, calculated on destination, volume and urgency.
For job sites with planned requirements we offer organised on-site purchasing: we agree dates and quantities in advance, and scheduled deliveries to the site come with an exclusive discount.
Do you ship heavy or bulky machinery such as compressors and construction machines?
Yes. Compressors, construction machinery and other bulky equipment are part of our catalogue: we agree the delivery method (courier, direct delivery to the job site or collection from our premises) in the quote, based on destination, volume and urgency.
If you have specific unloading requirements, for example because you don't have a forklift, write them in the notes of your request, where you can also specify delivery conditions: we take them into account when we define them in the quote.
What should I do if the goods arrive damaged or do not match the order?
Check the goods on delivery and report any damage or discrepancy immediately by writing to info@amessrl.com, with the order or quote reference and photos or a description of the problem. For lack of conformity we consider repair, replacement or refund in accordance with the law.
For business-to-business orders, returns and replacements follow the commercial agreement set out in the quote. Details are in our refund policy.
Do you provide technical data sheets, safety data sheets (SDS), declarations of conformity and certificates?
The technical data we have is already on the website: product pages show brand, code and, where available, the main specifications, which are sent automatically with your quote request together with the link to the product page. With Compare you can view up to 4 side by side.
For manufacturer documents, such as the safety data sheet (SDS) for technical chemicals, the EU declaration of conformity, the user manual or test certificates, list them in your request before ordering: we check with the manufacturer what is available.
Can you help me choose standards-compliant PPE for my workers?
Yes. We supply PPE, lifeline systems and workwear from brands such as Portwest, U-Power, Base Protection, Diadora Utility and Petzl, and our customers include company health and safety managers. Tell us the job role, the risks and the EN standard or category required by your risk assessment: our technicians will recommend the right model.
If your purchasing department or health and safety manager (RSPP) requires the manufacturer's documentation, such as the EU declaration of conformity required by Regulation (EU) 2016/425, list it in your quote request.
Can you fill in our supplier qualification questionnaire for our approved vendor list?
Send us the questionnaire or the list of required documents at info@amessrl.com: we reply within 24 business hours. For your vendor master data: A.M.E.S. Srl, registered office and operational headquarters at Via Persicetana 16/2, 40012 Calderara di Reno (BO), Italy, in business since 1978.
We are already registered on the CONSIP Acquisti in rete PA portal (MePA, the Italian public administration e-marketplace) and, for public bodies in Emilia-Romagna, on Intercent-ER's SATER platform.
Are you an MRO supplier for industrial maintenance?
Yes. For maintenance, repair and operations (MRO), our catalogue includes around 60,000 products from more than 100 brands, across over 600 categories: power tools and hand tools, PPE and workwear, fasteners, technical chemicals and lubricants, compressors and compressed air, construction machinery, gardening, industrial cleaning, lifting and material handling, signage, hardware, plumbing and electrical supplies.
Alongside materials we offer rentals, workshop repairs and customisation, all from our premises in Calderara di Reno (BO).
Can you be our single supplier for tools, PPE, consumables and spare parts?
You can consolidate tools, PPE, consumables, technical chemicals and spare parts with us and deal with a single point of contact: a dedicated account manager who knows your operations. We keep our most requested products in stock; non-stock goods are replenished through our network of more than 150 partner suppliers.
With the Corporate procurement quote you receive a single quote for your entire list, and from the same premises we also handle workshop repairs, rentals and customisation.
Can I include items or brands in my list that I can't find on your website?
Yes. If an item is special, rare or not shown on the website, include it anyway in your Corporate procurement quote list or in the notes of your quote request: we source it through our network of more than 150 partner suppliers and assess it in the same quote. The same applies to non-standard logistics or technical requirements.
Our online catalogue is extensive, but it doesn't include everything we can source for you.
If an item is discontinued or has excessive lead times, will you suggest an equivalent product?
Yes. In the notes of your quote request you can ask us for alternatives to consider: if there is a more suitable or better-value product, we'll tell you, even when it costs less than what you had in mind. We aim to sell you the right product, not the most expensive one.
On the website, Compare lets you place up to 4 products side by side and check their specifications before deciding.
Which brands do you carry for tools, PPE and equipment?
Our catalogue features more than 100 brands. The main ones include Makita, DeWalt, Milwaukee, Stanley, Fervi, Portwest, Neri, Unifix, Pavan, Fischer, Kärcher, U-Power, SPIT, Vigor, Rubi, Husqvarna, Petzl, Diadora Utility, Base Protection, Abac, Faren, Firma Chimica, Kimia, Nilfisk, Leica and Pramac.
Our first direct relationships with manufacturers such as Makita, Kärcher and Milwaukee date back to the 1990s. If you're looking for a brand you don't see, mention it in your quote request.
Do you supply spare parts for construction machinery and equipment?
Yes. You can request spare parts in your quote request, together with the other items: give the make and model of the machine and, if you have it, the spare part code, so we can check availability. If you don't have the code, attach a photo with Search by task.
If instead you entrust the repair to us, our technical service handles diagnosis, repairs and spare parts in our in-house workshop in Calderara di Reno and uses only spare parts that meet the manufacturers' standards, to preserve the machine's original safety.
Do you work with contractors, maintenance providers and manufacturers across Italy, not just in the Bologna area?
Yes. From our premises in Calderara di Reno (BO), in business since 1978, we serve customers throughout Italy, in Europe and in parts of Africa. We work with building and road contractors, tradespeople and installers, maintenance providers, industrial companies, engineering firms, health and safety managers and public bodies, in the construction, road works, industrial and multi-service sectors.
We ship by courier and, in Italy, also deliver directly to the job site; alternatively you can collect the goods from our premises, with timing agreed in advance.
I don't know which products I need: can I describe the job and attach photos or videos to receive a proposal?
Yes, with the Search by task button. Write what you need to do and WhatsApp opens with the message ready: there you attach as many photos and videos of the site or the problem as you like, with no limit on number or size. We take care of proposing the right products for your task, at the best price.
We analyse the operating context and only propose what is really needed, with no obligation to buy.
Will our purchasing department have a dedicated contact person?
Yes. Every customer has a dedicated account manager: no call centre, switchboard or tickets. You always speak to the same person, who knows your history and your needs, and the requests you send from the website go straight to our team, which replies within 24 business hours.
For orders, write to customercare@amessrl.com; for general information, write to info@amessrl.com or call +39 051 728529, Monday to Friday.
Do you supply flood barriers to protect the entrances of plants, shops and garages?
Yes. We supply made-to-measure flood barriers for entrance doors, garages and car parks, shops and commercial premises, and for private or industrial accesses exposed to high water and flooding. We manage the job from the technical site survey, which is free, through to installation.
Describe the access to be protected with Search by task, attaching photos and videos, or request flood barriers from the Customisation page.
Do you repair power tools and construction machinery? What equipment does your workshop service?
Yes. In our in-house workshop in Calderara di Reno we carry out routine and extraordinary maintenance, diagnostics and repairs on corded and cordless power tools from the leading brands, including Makita, Milwaukee and DeWalt: rotary hammers, demolition hammers, angle grinders, drivers, drills, circular saws and paddle mixers.
We also service concrete mixers, hoists and electric winches, electric and petrol garden machinery, and small and medium-power generators, on both the engine and the electrical side.
Can you collect the broken-down machine from the job site? Do you offer scheduled maintenance plans?
Yes. You can bring the machine to our premises during opening hours, with no appointment, or ask us to collect it from the job site, your workshop or your premises. Our technicians identify the cause of the fault and send you a detailed quote for labour and spare parts; after repair and testing, you collect it from our premises or we return it with our own vehicles.
On request we draw up scheduled maintenance plans to reduce machine downtime. Transport times and costs are agreed at first contact.
Can you prepare workwear and PPE kits with our company logo for our teams?
Yes. We customise professional clothing, PPE and tool cases with your logo or company code: embroidery for jackets, fleeces and polo shirts, screen printing for large runs of T-shirts and sweatshirts, with excellent resistance to industrial laundering, patches for technical fabrics and DTG printing for complex logos.
Send us your logo file and, for each garment, the sizes and quantities: within 24 business hours we reply with lead times, minimum order quantities and price. You'll find details on the Customisation page.
Can we rent equipment to cover a peak in workload? Is a deposit required?
Yes. We rent out construction equipment and site structures on a daily, weekly or monthly basis, with collection from our premises or delivery to the job site. We check availability and price within 24 business hours: the rate depends on duration and discounts, so there is no fixed price list.
A deposit is required from new customers; those who already have Ri.Ba. payment active with us are exempt. The list of machines and the rental terms are on the Rental page.
Do you carry out technical site surveys at the job site or plant before quoting?
Yes. For building and road construction sites, industrial environments and multi-service projects we offer technical consultancy and site surveys: our technicians analyse the operating context and propose only what you really need. The on-site technical assessment is free of charge and with no obligation.
A site survey is also included for made-to-measure solutions, such as flood barriers, mobile scaffold towers and special scaffolding. To arrange one, describe the job with Search by task or write to us at info@amessrl.com.
Approved supplier for the Public Administration
Municipalities, schools, healthcare authorities, consortia and publicly-owned companies can purchase our equipment through electronic procurement platforms, following the procedures set out in the Public Contracts Code.
For a direct negotiation, an RdO or a quotation against a specification, email info@amessrl.com stating the CIG code and the items required. We issue electronic invoices with split payment.
