Refund policy

Last updated: 26 August 2026

As there is no direct online purchase, the standard e-commerce return window with automatic refund does not apply. Returns, replacements and warranties are handled in accordance with the commercial agreement set out in the quotation and with applicable law.

1. Legal warranty

All products are covered by warranty under current legislation (the Italian Civil Code for B2B relationships, the Consumer Code for private customers). In the event of a lack of conformity, please contact us at info@amessrl.com with photos/a description of the problem: we will assess repair, replacement or refund in accordance with the applicable legal terms.

2. Right of withdrawal (private customers)

If you are a private consumer and the order was concluded remotely, you have the right to withdraw within 14 days of receiving the goods, in accordance with the Consumer Code, subject to the exceptions provided by law (e.g. made-to-order or customised products). This right does not apply to business-to-business (B2B) orders.

3. Damage and delivery issues

Check the goods on delivery and report any damage or discrepancy from the order to us immediately, by writing to info@amessrl.com.

4. How to request a return

Write to info@amessrl.com stating the order/quotation reference number and the reason for your request. We will advise you of the next steps on a case-by-case basis.